Custom Caps Frequently Asked Question (FAQ)
How does the ordering process work?
Go to the Custom Caps section on our website and fill out all of the relevant information. We will need your logo(s) in preferably .EPS format. We will review your logo and let you know if there are any issues. This process usually takes about 2 - 3 business days.
After we approve your logo(s) we can proceed with your order. We will need the following in order to create an invoice:
- First and Last Name
- Team, Organization, Brand or Company Name
- Billing Address
- Shipping Address
- Phone Number
- E-mail Address
- Type of Cap
- Cap Specifications
- Number of Caps & Sizes Needed
- Any Logo Specifications
Once we receive this information we will create an invoice and send directly to your email!
After we receive full payment for the caps we will start your order. Within 7 business days we will receive your first digital mockup highlighting your logo specifications and cap components. We will then send this onto you where you can make any changes you would like before giving approval to head into the final phase.
How many caps do I have to order?
Minimum 100 to start. 200 on next order.
When will I receive my caps?
Custom orders typically take about 30 business days from the time you sign off on the final design.
Can my order be expedited?
Orders cannot be rushed, due to the very detailed process.
What cap sizes are available?
6 3/8, 6 1/2, 6 5/8, 6 3/4, 6 7/8, 7, 7 1/8, 7 1/4, 7 3/8, 7 1/2, 7 5/8, 7 3/4, 7 7/8, 8
Can I use my own logos, photographs, illustrations and/or graphics?
You are free to use any logo you want but please only use logos, photographs, illustrations and/or graphics in which you are the copyright owner or you have expressed written and signed consent to use the artwork. By using a logo, photograph, illustration and/or graphic, The Cap Guys assumes no liability for copyright infringment. We reserve the right to reject any design or logo if we feel there is a copyright being violated.
Can you design a logo for our custom cap?
Yes, we can design a custom logo for your hat. Separate fees apply. If you are interested in having us design a logo for you, please use the Contact Us form
Can I order blank hats?
Yes, you can order blank hats. If you would like to order blank hats, please contact us first, using the Contact Us form.
What are your excepted file formats for sending artwork?
Please, send us all artwork as high resolution .eps, .ai, .jpg, .pdf or .psd.