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Shipping and Delivery

This shipping policy has been compiled to better inform our customers on how their items are processed, shipped and delivered. Please read our shipping policy carefully to get a clear understanding of the terms and conditions that constitute our policy.

Processing and shipping times

  • • All orders are processed and shipped within 1-3 business days after full payment is received. 
  • • Orders are not shipped or delivered on weekends or holidays. 
  • • If we are experiencing a high volume of orders, shipments may be delayed by a few days. 
  • • If you have any questions or special requests please contact us before your initial purchase
  • • Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Carriers

The Cap Guys primarily uses Canada Post for all shipments. Occasionally, we may use FexEx and UPS. All times can be tracked on the Canada Post website or through their mobile app.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping rates are calculated based on postal code or zip code.

Shipment to P.O. boxes or APO/FPO addresses

The Cap Guys ships to all addresses within provinces, territories and P.O. Boxes in Canada. The Cap Guys ships to all addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & order tracking

You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties and taxes

The Cap Guys  is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Cap Guys is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We thoroughly check all items for damage and defects before shipping. Please save all packaging materials and damaged goods before filing a claim. 

Lost items

The Cap Guys is not responsible if an item is lost by a shipping carrier. If your item is missing, we will file a claim with the carrier on your behalf. The carrier will do an investigation to find out if your item is truly lost or just misplaced. If the carrier has lost the item, they will reimburse us fully and we in turn can reimburse you, send you a brand new item or offer a different item of the same value.

Out of stock merchandise

We cannot always guarantee that every item is in stock at all times. If an item you order is out of stock, we will either cancel your order and give you a full refund or have you choose another item that is in stock and we will reimburse you the difference, if any.

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